Legal & policies

Who we are

Metis AI (“MICROFACTOR”, “we”, “us”, “our”) provides AI-visibility services for brands, including the AI Visibility Audit, Storefront Care, and Storefront Growth. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We collect only the information we need to deliver your order and support you. This may include:

• Contact details you provide — such as your name and email address.
• Order and billing information — which service you purchased and when.
• Intake details needed to complete the work — such as your website or store URL, brand name, category, hero products, competitor names, and any access you grant us.
• Communications you send us — including support requests and any attachments.

How we use your information

We use your information to provide, deliver, and improve our services, and to comply with legal obligations. Specifically, we use it to:

• Deliver the service you purchased (e.g. run AI visibility audits, rewrite pages, send your PDF report).
• Contact you about your order, delivery, and support requests.
• Prevent fraud and meet legal, tax, and accounting requirements.

Payments

Payments are processed by Stripe. We do not see or store your full card number. Stripe handles payment details in accordance with Stripe's own privacy policy, available at stripe.com/privacy.

AI providers

To run AI visibility scans, we may send prompts that include your brand and product information to third-party AI providers (such as OpenAI, Anthropic, and Google, accessed through our service provider). Those providers process the prompts only to generate the scan results we deliver back to you.

How we share information

We do not sell your personal information. We share it only with service providers who help us deliver our services, including:

• Stripe — payment processing.
• AI providers — generating AI-visibility scan results.
• Email and hosting providers — delivering communications and reports.

Data retention

We keep order, delivery, and support records for as long as needed to deliver the service and as required by law (for example, tax and accounting obligations). You may request deletion of information that is no longer required for those purposes.

Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, email us at the address below.

Contact

Questions about this Privacy Policy or your data? Contact us at support@microfactorglobal.com.

Contact information

The fastest way to reach us is by email.

• Email: support@microfactorglobal.com
• Subjects: orders, delivery, billing, support, privacy, or anything else about our services.

What to include

To help us respond quickly, please include:

• The email address you used at checkout (if you placed an order).
• Your website or store URL (if your question is about a specific store).
• A short description of your question or request.

Response time

We aim to reply within one business day. During busy periods it may take a little longer, and we appreciate your patience.

Using the WordPress plugin

If you use the MICROFACTOR AI Visibility WordPress plugin, you can also reach us from inside wp-admin under MICROFACTOR → Legal & policies, or by email at the address above.

About refunds and delivery

Contacting us does not create an exception to our Refund Policy. Please review the Refund Policy and Shipping Policy pages for how orders are delivered and our no-refund terms.

Scope

This Refund Policy applies to all products sold on this store, including:

• AI Visibility Audit
• Storefront Care
• Storefront Growth

Scope (continued)

…and any other digital products, reports, audits, or storefront / brand services offered through this storefront.

All sales are final

Once an order is placed and payment is successfully processed, the sale is final. We do not offer refunds, returns, cancellations, or store credit for any reason, including change of mind, unused deliverables, delayed kickoff on the customer's side, or dissatisfaction with results.

Our offerings are professional audits and services for brands. They are digital or service-based — not physical goods — and work begins (or capacity is reserved) when your order is paid.

What this means

• No refunds after checkout / payment
• No partial refunds
• No cancellations once payment is confirmed
• Promotional credits or upgrade credits (if stated on a product page) are not cash refunds and do not create a right to a refund

Acknowledgement

By completing checkout, you acknowledge that you have read this policy and agree that all sales are final.

Questions

Questions about delivery or how to start your order? Contact us via the Contact page on this store. Contact does not create an exception to this no-refund policy.

Overview

Products sold on this store — including AI Visibility Audit, Storefront Care, and Storefront Growth — are digital deliverables and professional services for brands.

There is no physical shipping unless a specific product page expressly states otherwise.

How delivery works

• Digital reports and documents (for example, PDF audits) are delivered by email to the address associated with your order, within the timeframe stated on the product page (or as otherwise confirmed after we receive required intake details).
• Storefront / service work is performed remotely and delivered according to the scope and timeline on the product page.

What we need from you

Timely delivery depends on you providing required information after purchase (such as website / store URL, brand details, competitor names, or access needed to complete the work). Delays in providing intake information may delay delivery; they do not entitle you to a refund.

No physical packages

We do not ship boxes, print materials, or other physical goods by default.

Shipping times, carriers, and tracking do not apply to standard products on this store.